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ICM Candidate Policies - Computer Based Examinations
1. Reasonable Adjustments policy
This policy relates to candidates with established disabilities requiring reasonable adjustments. Coverage includes: arranging extra time for dyslexic candidates, arranging individual invigilation, arranging special test papers, etc.
2. Special considerations policy
This policy relates to candidates requesting special consideration due to adverse circumstances beyond their control on the day of the examination. Coverage includes: temporary illness/injury, recent bereavement, etc.
3. Examination Delivery Complaints policy
This policy relates to candidates wishing to complain about the way their examination was delivered. Coverage includes: delays to the start time, issues with examination centre staff, examination environment, technical disruption, etc.
4. Assessment queries and appeals policy Computer-based and written examinations
This policy relates to queries about the validity of individual questions in an examination or the grade awarded. Coverage includes: how to submit feedback, query outcomes, formal appeal, etc.
5. Inappropriate candidate behavior policy
This policy relates to inappropriate candidate behavior before, during and after the examination. Coverage includes: The ICM response to disruptive or abusive behavior, illicit communication in the examination room, divulging of examination content, disqualification, etc.
6. Multiple sittings policy
This policy relates to restrictions on candidates attempting to take an examination more than three times.
7. Trainers sitting examinations policy
This policy relates to the restrictions on trainers taking examinations.
8. Certificate policy
This policy relates to the issuing of certificates that have not been received and duplicate certificates.
9. Transfers, Withdrawals, re-sits and late entries policy
This policy provides guidelines and prices for transferring and withdrawing an examination, along with re-sit and late entry information, etc.
10. Name change policy
This policy relates to candidates who have changed or intend to change their name.
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